Refund policy

REFUND, RETURN, AND CANCELLATION POLICY

Last updated: August 25, 2026

This Refund, Return, and Cancellation Policy applies to purchases made through lamplighterkids.com, which is operated by EverThread Studio LLC under the Lamplighter Kids and Lamplighter Kids Stories brands.

1. STARTING A REQUEST

To request a return, refund, replacement, or cancellation, email lamplighterkids@gmail.com.

Please include:

- Your order number
- The email address used at checkout
- The product involved
- The reason for the request
- Photographs, when the item is damaged, defective, or incorrect

Please do not mail a return until we have reviewed the request and provided return instructions.

Items returned without prior authorization may not be accepted or may delay the refund.

2. RETURNS OF PHYSICAL PRODUCTS

Most eligible physical products may be returned within 30 days after delivery.

To qualify for a return, the item must generally be:

- In the same condition in which it was received
- Unused or unread beyond what is reasonably necessary to inspect it
- Free from customer-caused damage
- Returned with any included materials
- Accompanied by proof of purchase

We reserve the right to reduce or deny a refund when a returned item is used, damaged, incomplete, materially different from the item delivered, or returned outside the permitted period, except where applicable law requires otherwise.

2A. PHYSICAL LETTERS FROM MOMO

Physical Letters from Momo orders are covered by the 30-day physical-product return window and conditions in Section 2.

A monthly letter is not treated as personalized, custom, or final sale solely because an envelope carries a recipient's name and address. Families receive the same monthly story and activity.

Canceling a subscription stops future renewals. It does not automatically request a refund or stop delivery of an issue already purchased.

To request cancellation of a paid issue before mailing, email lamplighterkids@gmail.com promptly. We will confirm whether the order can still be stopped. Cancellation may not be possible after the issue enters production or fulfillment.

For a change-of-mind return, contact us for instructions before mailing anything back. The return-shipping rules in Section 3 apply.

Missing, damaged, defective, incomplete, or incorrect letters remain eligible for review and any remedy required by law.

3. RETURN SHIPPING

Unless the return results from our error or a confirmed defect, the customer is responsible for return-shipping costs.

Original shipping charges are generally not refundable unless:

- We shipped the wrong item
- The item arrived damaged or defective
- The shipment was canceled because we could not meet a promised shipping date
- Applicable law requires a refund of those charges

We are not responsible for a return package that is lost before reaching the designated return destination. We recommend using a trackable shipping method.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us within 14 days of delivery if a physical item arrives damaged, defective, misprinted, incomplete, or different from what was ordered.

Include clear photographs of:

- The item
- The damaged or incorrect area
- The shipping package
- The shipping label, when relevant

After reviewing the request, we may offer:

- A replacement
- A full or partial refund
- A corrected item
- Another appropriate remedy

We may ask that the original item be returned, retained, or safely discarded.

When the problem is ours or the fulfillment partner’s, we will not require the customer to pay return shipping.

5. LOST OR UNDELIVERED PHYSICAL ORDERS

For Jerome’s Journey, contact us if the book has not arrived within three weeks after purchase.

We will review the order and work with the printing, fulfillment, or shipping partner. If the order is confirmed lost or cannot be delivered, we may issue a replacement or refund.

An order sent to an incorrect or incomplete address supplied by the customer is not automatically eligible for a free replacement. We will nevertheless try to identify a reasonable solution.

For a missing Letter from Momo, contact us after the estimated arrival window for the relevant issue. We will review the order, mailing record, and delivery address. Individual tracking is not required to report a missing letter. When appropriate, we will arrange a replacement or refund.

Please report damaged or incorrect letters promptly, preferably within 14 days of delivery, and include photographs when useful. This requested reporting period does not reduce any rights provided by applicable law.

6. DIGITAL PRODUCTS

Because a digital product cannot be physically returned after it has been delivered, downloaded, or made accessible, digital-product purchases are generally final.

This includes, where applicable:

- Digital Letters from Momo
- Downloadable bundles
- Printable activities
- Coloring pages
- Digital books
- Audio downloads
- Video downloads
- Other downloadable family resources

We will still provide support when:

- The delivery email does not arrive
- The download link does not work
- The file is corrupt or incomplete
- The purchaser received the wrong file
- The purchaser was charged more than once for the same order
- A technical problem prevents reasonable access and we cannot correct it
- A refund is required by applicable law

Before requesting a digital-product refund, contact lamplighterkids@gmail.com so we can attempt to restore access or provide a replacement file.

7. SUPPORT CONTRIBUTIONS

Payments made through a Support Lamplighter page or another clearly identified voluntary-support option are generally final once processed.

We will review a support-payment refund request involving:

- A duplicate charge
- An incorrect amount caused by a technical error
- An unauthorized transaction
- Fraud
- A refund required by applicable law

A support payment does not create an ownership, investment, voting, creditor, or charitable-donation interest in EverThread Studio LLC or Lamplighter Kids.

We do not represent that support payments are tax-deductible charitable donations.

8. LAMPLIGHTER KIDS CLUB MEMBERSHIPS

Lamplighter Kids Club membership is currently offered and billed through Patreon.

Membership billing, renewal, cancellation, payment processing, and platform-level refund procedures are also governed by Patreon’s applicable terms and policies.

A grown-up may cancel a recurring Patreon membership through the Patreon account used to join. Cancellation generally prevents future renewal but does not necessarily create a refund for the current billing period.

Contact lamplighterkids@gmail.com if:

- You cannot access a promised membership benefit
- You were charged incorrectly
- You received a duplicate charge
- A creator gift or prepaid access period was applied incorrectly
- You need help identifying the Patreon account connected to the membership

Access granted through Kickstarter, a prepaid reward, or a Patreon creator gift follows the applicable reward terms. It will not automatically convert into paid renewal unless the adult affirmatively chooses a paid continuation.

Nothing in this policy limits any refund or cancellation rights provided by Patreon, the applicable campaign terms, or governing law.

9. PERSONALIZED, CUSTOM, AND FINAL-SALE ITEMS

Personalized, custom-made, made-to-order, or clearly marked final-sale items are not eligible for a change-of-mind return after production begins.

They remain eligible for review if they arrive damaged, defective, materially different from the approved order, or otherwise subject to a remedy required by law.

10. PREORDERS AND CROWDFUNDING REWARDS

Kickstarter, BackerKit, preorder, and campaign purchases are subject to the applicable campaign terms, reward descriptions, production updates, platform rules, and governing law.

A crowdfunding pledge helps fund a project and may involve production risk and estimated delivery dates.

Any campaign-specific refund or cancellation promise controls over this general policy for that campaign.

11. ORDER CANCELLATIONS

To request cancellation of a physical-product order, contact lamplighterkids@gmail.com as soon as possible.

We will make a reasonable effort to cancel the order, but cancellation is not guaranteed after:

- The order has entered production
- The order has been transmitted to a fulfillment partner
- A shipping label has been created
- The order has shipped

A digital order cannot ordinarily be canceled after the files or access have been delivered.

12. REFUND PROCESSING

We issue approved refunds to the original payment method whenever possible.

We normally submit an approved refund within seven business days. Where applicable law requires an earlier refund or measures the deadline from the date a refund becomes due rather than the date of approval, we follow that requirement.

Your bank or payment provider may take additional time to display the credit. We will send confirmation when the refund is issued.

Contact lamplighterkids@gmail.com if you have not received the refund confirmation or need help tracing a credit.

13. NON-WAIVABLE CONSUMER RIGHTS

This policy does not limit any warranty, cancellation, withdrawal, refund, replacement, repair, or other consumer right that cannot lawfully be waived in your jurisdiction.

14. CONTACT

For return, refund, replacement, and cancellation assistance, contact:

EverThread Studio LLC
Operating Lamplighter Kids and Lamplighter Kids Stories
Email: lamplighterkids@gmail.com
Mailing address: PO Box 2264 Orange, CA 92859