Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

This Shipping Policy applies to physical and digital products purchased through lamplighterkids.com, which is operated by EverThread Studio LLC under the Lamplighter Kids and Lamplighter Kids Stories brands.

1. DIGITAL PRODUCTS

Digital products do not require physical shipping.

Digital Letters from Momo, printable activities, downloadable bundles, and other digital purchases are generally delivered to the email address provided at checkout shortly after the order is completed.

Please check your Inbox, Promotions, Spam, Junk, Downloads, and Files folders. Please also confirm that the email address entered at checkout is correct.

Some digital bundles are delivered as ZIP files. ZIP files are often easiest to download and open on a computer. On a phone or tablet, you may need to save the file to your Files or Downloads application before opening it.

If a digital purchase does not arrive or a delivered file will not open, contact lamplighterkids@gmail.com. Include:

- Your order number
- The email address used at checkout
- The name of the product
- A brief description or screenshot of the problem

We will help restore access or provide a working replacement file where appropriate.

2. PHYSICAL PRODUCTS

Physical products are shipped only to destinations made available during checkout.

Jerome’s Journey is currently available for shipment within the United States only. Jerome’s Journey is printed and distributed through a third-party printing and fulfillment partner.

Please allow up to three weeks from the date of purchase for Jerome’s Journey to arrive. This estimate includes production, fulfillment, and carrier transit time.

Other physical products, if offered, may have different production and delivery estimates. Any product-specific estimate displayed on the product page, during checkout, in an order confirmation, or in a campaign description controls over a general estimate in this policy.

3. SHIPPING CHARGES

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may vary based on:

- Product
- Destination
- Package size and weight
- Fulfillment provider
- Shipping service
- Current carrier rates

Any applicable sales taxes are calculated separately during checkout.

4. ORDER PROCESSING

Orders may begin processing soon after they are placed.

For products made or fulfilled by a third-party partner, an order may be transmitted to that partner shortly after checkout. Once fulfillment has begun, we may not be able to cancel the order or change its address.

Submitting an order does not guarantee acceptance. We may cancel or limit an order because of:

- A pricing or listing error
- Suspected fraud
- Payment failure
- Product unavailability
- Shipping restrictions
- Duplicate orders
- An incorrect or incomplete address
- A violation of our Terms of Service

If we cancel a paid order, we will refund the amount charged for the canceled item.

5. SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

Before submitting an order, please verify:

- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Email address

To request an address correction, contact lamplighterkids@gmail.com as soon as possible and include the order number and corrected address.

We cannot guarantee an address change after fulfillment has begun.

If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, we may require payment of the additional shipping cost before resending it.

6. TRACKING

Tracking information will be provided when it is made available to us by the fulfillment partner or carrier.

Some print-on-demand or partner-fulfilled orders may not generate tracking immediately.

A tracking estimate is supplied by the carrier and is not a guaranteed delivery date.

7. SHIPPING DELAYS

Production and delivery can be affected by carrier delays, weather, supply interruptions, holidays, address problems, or other circumstances outside our immediate control.

If we learn that an unshipped order cannot be shipped within the time promised, we will provide an updated estimate and, where required, an opportunity to accept the delay or cancel the unshipped order for a refund.

We will communicate material delays using the email address associated with the order.

8. LOST OR MISSING ORDERS

For Jerome’s Journey, please contact us if the book has not arrived within three weeks of purchase.

Before contacting us, please:

- Review the shipping address on the order confirmation
- Check the tracking information, if available
- Check with other household members
- Check with neighbors, a front desk, mailroom, or parcel locker
- Contact the carrier if the package is marked delivered

Send the order number and the email address used at checkout to lamplighterkids@gmail.com.

We will review the order and work with the fulfillment partner to determine whether a replacement or refund is appropriate.

9. DAMAGED OR INCORRECT ITEMS

Please inspect physical products after delivery.

Contact lamplighterkids@gmail.com within 14 days of delivery if an item arrives:

- Damaged
- Defective
- Misprinted
- Incomplete
- Different from the item ordered

Include:

- Your order number
- The email address used at checkout
- A description of the problem
- Clear photographs of the item
- A photograph of the shipping package and label, when relevant

Do not discard the item or packaging until we have reviewed the request.

When the problem is confirmed, we may provide a replacement, refund, or another appropriate remedy.

10. INTERNATIONAL ORDERS

Jerome’s Journey is not currently shipped outside the United States.

Other physical products will be available internationally only when an international destination is offered during checkout.

For international orders that may be offered in the future, the customer is responsible for any import duties, taxes, customs charges, brokerage charges, or other destination-country fees unless the product page or checkout expressly states otherwise.

Digital-product availability may vary by market, payment method, and applicable law.

11. PREORDERS AND CROWDFUNDING REWARDS

Preorders, Kickstarter rewards, BackerKit rewards, and other crowdfunding items may follow a separate production and fulfillment schedule.

The applicable campaign page, reward description, survey, update, or order confirmation will provide the controlling estimated delivery schedule.

Estimated crowdfunding delivery dates are targets rather than guarantees unless expressly stated otherwise.

12. CONTACT

For shipping and delivery assistance, contact:

EverThread Studio LLC
Operating Lamplighter Kids and Lamplighter Kids Stories
Email: lamplighterkids@gmail.com
Mailing address: PO Box 2264 Orange, CA 92859