Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: August 25, 2026

This Purchase Options Cancellation Policy applies to subscriptions, preorders, deferred-payment purchases, try-before-you-buy offers, and other recurring or deferred purchase options offered through lamplighterkids.com.

The website is operated by EverThread Studio LLC under the Lamplighter Kids and Lamplighter Kids Stories brands.

This policy supplements our Refund, Return, and Cancellation Policy, Shipping Policy, Terms of Service, and any product-specific terms presented before purchase.

1. CURRENT MEMBERSHIP PLATFORM

Lamplighter Kids Club is currently offered and billed through Patreon, not through the Shopify checkout on lamplighterkids.com.

Patreon memberships are governed by:

- The membership terms displayed on Patreon
- Patreon's billing and renewal system
- Patreon's cancellation controls
- Patreon's applicable terms and policies
- Any fixed-term Kickstarter or creator-gift terms

A grown-up may cancel an ongoing Patreon membership through the Patreon account used to join.

Cancellation generally stops future renewal charges. It does not automatically create a refund for a payment already processed or a membership period already provided, except where a refund is required by law or otherwise approved.

A creator gift, Kickstarter reward, or other prepaid access period does not automatically convert into a paid recurring membership unless the adult affirmatively chooses a paid continuation.

For help identifying or accessing a Lamplighter Kids Club membership, contact lamplighterkids@gmail.com.

2. ONE-TIME PURCHASES

An ordinary one-time purchase is not a recurring purchase.

A one-time purchase will not renew automatically unless the checkout clearly identifies the purchase as a subscription, automatic renewal, continuous service, preorder, deferred purchase, or another purchase option and the adult purchaser affirmatively agrees to those terms.

Cancellation and return requests for one-time purchases are governed by our Refund, Return, and Cancellation Policy.

3. CLEAR PURCHASE DISCLOSURES

Before an adult agrees to a recurring or deferred purchase through Shopify, the applicable product page, cart, or checkout will display the material purchase terms, including, as applicable:

- The product or service
- The price
- The billing frequency
- The delivery frequency
- Whether the purchase renews automatically
- The duration of any initial term
- The date or conditions of future charges
- The terms of any free or discounted trial
- How and when the customer may cancel
- Any minimum commitment
- Any product-specific cancellation limitation

The purchaser must affirmatively agree to the purchase-option terms before the order is completed.

4. SHOPIFY SUBSCRIPTION RENEWALS

If a subscription is offered through Shopify, it will renew at the price and frequency disclosed during checkout until:

- The customer cancels it
- The stated subscription term ends
- We cancel it
- Payment repeatedly fails
- The product or subscription is discontinued
- Another termination condition disclosed before purchase occurs

Applicable shipping charges and taxes may also be charged as disclosed during checkout.

5. HOW TO CANCEL A SHOPIFY SUBSCRIPTION

A customer may cancel a Shopify subscription using any cancellation method made available for that subscription, including:

- The subscription-management section of the customer's online account
- A Manage Subscription link contained in a subscription email
- Another online cancellation control provided with the subscription
- Emailing lamplighterkids@gmail.com

An adult who enrolls online will be provided an online method to cancel without being required to speak with a representative.

A cancellation reason is not required.

We do not charge a cancellation fee unless a specific fixed-term offer clearly disclosed a lawful cancellation charge before purchase.

6. WHEN CANCELLATION TAKES EFFECT

An online cancellation is effective when the customer submits it through the available subscription-management system.

An email cancellation request is effective when we receive enough information to identify the subscription and verify the requester's authority to manage it.

Cancellation stops future renewals.

Unless otherwise stated or required by law, cancellation does not:

- Reverse a charge that was already processed
- Cancel an order that has already entered production
- Recall an order that has shipped
- Retroactively refund a membership period already provided
- Automatically refund a digital product already delivered
- Cancel an independent Patreon membership

After cancellation, the customer should receive confirmation through the applicable account, platform, or email system.

7. ORDERS CREATED BEFORE CANCELLATION

A subscription order that was created or charged before cancellation became effective may still be processed.

To request cancellation of an order that has already been created, contact lamplighterkids@gmail.com immediately.

We will make a reasonable effort to stop the order, but we cannot guarantee cancellation after:

- Production begins
- A digital product is delivered
- The order is transmitted to a fulfillment provider
- A shipping label is created
- The order ships

Returns and refunds for completed orders are governed by our Refund, Return, and Cancellation Policy.

8. PREPAID SUBSCRIPTIONS

A prepaid subscription may cover several future deliveries or a fixed access period paid in advance.

Cancellation of a prepaid subscription generally prevents renewal after the prepaid term.

Unless the product-specific terms or applicable law provide otherwise:

- Access may continue through the prepaid term
- Scheduled deliveries already included in the prepaid purchase may continue
- Cancellation does not automatically create a prorated refund
- Unfulfilled scheduled deliveries may be reviewed for cancellation or refund on request

Any more favorable terms displayed when the prepaid subscription was purchased will control.

9. FREE AND DISCOUNTED TRIALS

When a free or discounted trial is offered, the offer will disclose:

- The length of the trial
- The date the trial ends
- The amount charged after the trial
- The billing frequency after the trial
- Whether the plan renews automatically
- How to cancel before the first paid charge

The customer must cancel before the stated trial deadline to avoid the next charge.

We will provide renewal or trial-expiration notices when required by applicable law.

10. PRICE OR TERM CHANGES

We may change the future price, delivery frequency, billing frequency, or other terms of an ongoing purchase option only after providing the notice and obtaining any consent required by applicable law.

A notice of a material change will identify:

- The changed term
- The effective date
- The new charge or frequency, when applicable
- How to cancel before the change takes effect

A changed price will not be applied to a completed past charge.

11. RENEWAL REMINDERS

We will provide renewal reminders, annual notices, trial-expiration notices, or other subscription notices when required by applicable law.

Customers are responsible for keeping their email address and account information current so that required notices can be delivered.

12. PREORDERS AND DEFERRED PURCHASES

A preorder or deferred purchase is an order for a product that will be fulfilled or charged at a later date.

The applicable product page or checkout will identify:

- The estimated fulfillment timeframe
- Whether payment is collected immediately or later
- Any future payment date
- Any deposit
- Whether the order may be canceled before production
- Any product-specific restrictions

A customer may request cancellation before the item enters production or fulfillment unless the applicable product page clearly states a different lawful cancellation deadline.

Cancellation is not guaranteed after production or fulfillment begins.

If we cannot fulfill an order within the disclosed or subsequently agreed timeframe, we will provide the notice, cancellation opportunity, or refund required by applicable law.

13. TRY-BEFORE-YOU-BUY PURCHASES

When a try-before-you-buy option is offered, the checkout will disclose:

- The trial period
- The date payment will be collected
- The amount to be charged
- Return instructions
- The return deadline
- Any condition requirements

To avoid the scheduled charge, the customer must return or cancel the item according to the disclosed instructions and deadline.

If the customer keeps the item or does not complete the required return by the deadline, the authorized payment method may be charged as disclosed during checkout.

14. FAILED PAYMENTS

If a recurring payment fails, we or the applicable payment provider may:

- Retry the payment
- Ask the customer to update the payment method
- Pause a shipment
- Suspend access
- Cancel the subscription

A failed payment does not necessarily cancel the subscription immediately.

The customer remains responsible for authorized charges incurred before cancellation, subject to applicable law.

15. REFUNDS

Canceling a purchase option and requesting a refund are separate actions.

Charges already processed are generally nonrefundable unless:

- The charge was duplicated
- The amount was incorrect
- The transaction was unauthorized
- A promised product or service was not provided
- A technical problem prevented reasonable access and could not be corrected
- We approve a refund
- Applicable law requires a refund

Approved refunds are issued to the original payment method whenever possible.

Refer to our Refund, Return, and Cancellation Policy for complete refund terms.

16. NON-WAIVABLE RIGHTS

Nothing in this policy limits a cancellation, refund, withdrawal, renewal-notice, or other consumer right that cannot lawfully be waived.

When a product-specific term provides greater protection than this general policy, the more favorable term applies.

17. CONTACT

For cancellation assistance, contact:

Email: lamplighterkids@gmail.com

Please include:

- The adult purchaser's name
- The email address associated with the purchase
- The order or subscription number
- The product or membership involved
- The requested cancellation date

Do not send complete payment-card numbers or account passwords.

Public mailing address:

Lamplighter Kids
PO Box 2264
Orange, CA 92859
United States